Custom business software development

Software built around your workflow

We start with a business problem and the people doing the work. We scope the workflow, build and test the software, connect existing systems and support it as your needs change.

From a single tool to a full platform

Start with a focused internal tool, customer portal or operations workflow. We also develop complete SaaS platforms and connect them to the software your business already uses.

What we build

• Web and mobile applications
• Internal business tools, quoting, scheduling and reporting
• Customer and partner portals
• SaaS products, designed, built and operated
• Connections to CRM, accounting and ERP systems
• Industrial software integrations with SCADA and MES
• APIs and data pipelines

Where custom software can help

These are illustrative workflows. The right starting point depends on your team, existing systems and project scope.

• Operations: bring enquiries, quotes and scheduling into one workflow.
• Customer portals: let customers upload documents and track requests.
• Reporting: bring information from separate tools into useful dashboards.

Where documents or company knowledge are part of the workflow, explore AI implementation. See more business software and AI examples.

Check whether you need custom software

Start with one workflow that is slow, duplicated or hard to track. Write down its essential steps, who uses the information and what a successful result looks like. Then compare the options:

• Configure an existing tool when its available features can support the work without awkward manual steps.
• Connect the tools you already use when they do their jobs but the handoff causes repeat entry or missing information. Explore business systems integration.
• Build a focused application when an important workflow still cannot be supported by the available features or connections.

Compare setup, subscriptions, data preparation, training, support and future changes. Business.gov.au's digital tools guide explains how to review existing tools, essential features and ongoing costs.

Prepare a useful software brief

Bring one real workflow to the scoping conversation. Include the steps your team follows, the tools and data involved, and the point where work gets held up.

• People and access: who will use the tool, what they need to see or change, and who owns the workflow.
• First-release essentials: the tasks it must handle, the information it needs and the features that can wait.
• Acceptance checks: how your team will test normal work and exceptions, and how you will compare the result with the current process.

For an illustrative quoting workflow, the first release might prepare a quote for staff review while scheduling stays in the existing tool. The scope should follow the work that needs to improve, rather than replacing every system at once.

Common questions

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